Terms & Conditions
1. Introduction
Welcome to Jameel & Brothers Supermarket. These Terms & Conditions explain the rules for using our website and purchasing products through our online store. By accessing our website, browsing our products, or placing an order, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue using our website.
Our goal is to provide customers with a convenient, reliable, and satisfying online grocery shopping experience.
2. Use of Our Website
Customers agree to use our website only for lawful purposes. You must not misuse our website, attempt unauthorized access, interfere with its operation, or submit false or misleading information.
We reserve the right to restrict access to our website if we reasonably believe that someone is using it inappropriately or violating these Terms & Conditions.
3. Product Information and Availability
We make reasonable efforts to display accurate product descriptions, images, prices, sizes, and other details. However, slight differences in product appearance, packaging, or presentation may occur.
All products are subject to availability. If an item becomes unavailable after you place an order, we may contact you to discuss an alternative or explain the available options.
We reserve the right to correct errors in product information or pricing and to update product listings when necessary.
4. Prices and Payments
All prices displayed on our website are intended to be accurate at the time of purchase and are stated in Pakistani Rupees (PKR), unless otherwise indicated.
Prices, discounts, and promotional offers may change without prior notice. The price applicable to your order will generally be the price displayed when the order is placed, subject to correction of genuine pricing errors.
Available payment methods, including Cash on Delivery where offered, will be displayed during checkout. Customers are responsible for providing accurate payment and billing information.
5. Orders and Order Confirmation
When you place an order, you must provide complete and correct information, including your name, phone number, delivery address, and any other details required at checkout.
After receiving an order, we may contact you to confirm its details. An order confirmation does not guarantee availability of every item. We reserve the right to cancel or refuse an order where necessary, including cases involving stock shortages, incorrect pricing, inaccurate information, or suspected fraudulent activity.
If payment has already been received for an order that we cancel, we will communicate the appropriate refund arrangements.
6. Shipping and Delivery
We aim to deliver orders to the address provided at checkout within the estimated delivery period. Delivery times may vary because of location, product availability, weather, traffic, public holidays, or other circumstances beyond our control.
Customers are responsible for ensuring that their delivery address and contact number are correct and that someone is available to receive the order.
Delivery charges, if applicable, will be displayed during checkout. Any changes to delivery arrangements will be communicated where reasonably possible.
7. Refunds, Exchanges, and Cancellations
Our Refund & Exchange Policy explains the conditions under which customers may request a refund, exchange, or replacement.
If an item arrives damaged, expired, incorrect, or defective, please contact us promptly with your order details and supporting photographs where appropriate.
Order cancellation requests should be made as early as possible. Once an order has been processed or dispatched, cancellation may not be available. All requests will be handled according to our applicable policy and consumer protection laws.
8. Customer Responsibilities
Customers must provide truthful information, review their orders carefully before checkout, and use products according to their intended purpose and any instructions supplied by the manufacturer.
Customers should also take reasonable care when handling perishable groceries and follow relevant storage instructions after delivery.
9. Privacy and Personal Information
We use customer information to process orders, arrange deliveries, communicate with customers, and provide customer support. Personal information will be handled according to our Privacy Policy and applicable laws.
Please review our Privacy Policy to understand how your information may be collected, used, and protected.
10. Limitation of Liability
We make reasonable efforts to maintain a reliable website and provide satisfactory products and services. However, we cannot guarantee uninterrupted website availability or that the website will always be free from technical errors.
Nothing in these terms excludes or limits any rights or responsibilities that cannot legally be excluded or limited under applicable law.
11. Changes to These Terms
Jameel & Brothers Supermarket may update these Terms & Conditions when necessary. Revised terms will be published on this page, with the updated version applying from the date stated or posted, subject to applicable law.
12. Contact Us
If you have questions about these Terms & Conditions, an order, or our services, please contact Jameel & Brothers Supermarket through the contact details listed on our website.
When contacting us, please provide your order number, name, and a clear description of your query so our team can assist you efficiently.
Thank you for choosing Jameel & Brothers Supermarket. We appreciate your trust and look forward to serving you.