Privacy Policy
1. Introduction
Welcome to Jameel & Brothers Supermarket. We respect your privacy and are committed to protecting the personal information you share with us when using our website. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how we work to keep it secure.
By using our website or placing an order, you acknowledge that your information may be handled as described in this policy.
2. Information We Collect
When you visit our website, create an account, or place an order, we may collect information such as:
- Personal Information: Your name, phone number, email address, and delivery address.
- Order Information: Products purchased, order history, delivery instructions, and transaction details.
- Account Information: Login details and account preferences, where applicable.
- Technical Information: Your IP address, browser type, device information, and website usage data, which may be collected through cookies or similar technologies.
We collect only the information reasonably needed to operate our website, process orders, and provide our services.
3. How We Use Your Information
We may use your information to:
- Process and manage your grocery orders.
- Arrange deliveries and communicate about order status.
- Confirm orders and respond to customer inquiries.
- Process payments and manage refunds where applicable.
- Improve our website, products, and customer experience.
- Detect fraud, prevent misuse, and maintain website security.
- Meet applicable legal, tax, and regulatory requirements.
We will not use your personal information for purposes that are incompatible with this policy or applicable law.
4. Payments and Transactions
Our website may offer payment methods such as Cash on Delivery or other payment services. Depending on the method selected, certain transaction information may be processed by the relevant payment provider.
We do not intend to collect or store complete payment card details directly unless our payment arrangements specifically require and lawfully permit it. Payment providers may handle your information under their own privacy policies and security procedures.
Please review the relevant provider’s privacy policy when using its payment services.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, support account login, improve performance, and understand how visitors use the website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart features, checkout, or other website functions.
Third-party tools or plugins installed on our website may also use cookies according to their respective purposes and policies.
6. Sharing of Information
We do not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our business, including:
- Delivery personnel or logistics providers.
- Payment processing services.
- Website hosting, security, and technical support providers.
- Analytics or other website services, where enabled.
- Government authorities or legal bodies when disclosure is required by law.
We aim to limit shared information to what is reasonably necessary for the relevant service or legal requirement.
7. Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website or electronic transmission can be guaranteed completely secure.
We retain information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet legal obligations. When information is no longer needed, we aim to delete it or securely dispose of it where appropriate.
8. Your Privacy Choices
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also ask questions about how your information is used.
To make a privacy-related request, please contact us using the contact details provided on our website. We may need to verify your identity before responding.
9. Third-Party Links and Services
Our website may contain links to third-party websites or use external services. These services operate under their own privacy policies, and we are not responsible for their independent practices. We recommend reviewing their policies before sharing personal information with them.
10. Children’s Privacy
Our website is intended for general shopping by adults and other users who are legally permitted to make purchases. We do not knowingly collect personal information from children in circumstances where consent is legally required without appropriate authorization.
If you believe a child has provided personal information improperly, please contact us so we can review the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, or legal requirements change. Any revised version will be published on this page and will apply from the date it is posted, subject to applicable law.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact Jameel & Brothers Supermarket through the contact information listed on our website.
Thank you for trusting Jameel & Brothers Supermarket with your online grocery shopping.